Introduction
This privacy policy sets out how Isomass Ltd uses and protects any information that you give us. Should we ask you to provide certain information by which you can be identified, you can then be assured that this information will only be used in accordance with this privacy statement.
If Isomass changes this policy in the future, you will be notified when this happens. You can always check our website: Isomass.co.uk/privacy-policy at any time to ensure that you are happy with how we process personal data.
If you have any questions regarding how we store your personal data, or would like to make a request concerning your personal data, please email enquiries@Isomass.co.uk
Data Controller Information
Under GDPR, Isomass Ltd is the Data Controller.
- Our registered address is: St Johns Innovation Centre, Cowley Road, Cambridge CB4 0WS
- You can call us on (a local call rate) 0845 838 3399 between 8am and 5pm, Monday – Friday
- We don't have nor are we required to appoint a Data Protection Officer (DPO) under the terms of the GDPR; contacting us using the details above will enable us to deal with any enquiries
This privacy policy details how we process your personal data as a customer, prospective customer or supplier and from this point on in this policy applies to our customers. Employees are covered by a separate privacy policy in the employee handbook.
What is Personal Data?
Under the EU's General Data Protection Regulation 'Personal Data' is defined as: "any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
Why We Collect Personal Data
In order for us to provide you with our products and services, we may need to collect personal data for correspondence purposes, including contacting the right person regarding queries, sales and invoices, and to deliver goods to site.
- We are committed to ensuring the information we collect and use is appropriate only for this purpose
- We may pass your personal data on to our service providers who are contracted to Isomass Ltd in the course of our dealings with you
- Our contractors in turn are obliged to keep your details securely and use them only to fulfill the service they provide you on our behalf
- Once your service need has been satisfied, they will dispose of the details in line with Isomass Ltd's procedures
We do not collect or use data about our customers that is classified under GDPR as 'special categories'.
How We Use Your Information
Isomass Ltd will collect, store and use the information you provide in a manner that is compatible with the EU's General Data Protection Regulations (GDPR).
- We will endeavour to keep your information up to date and not store it for longer than is necessary
- In some instances the law sets the length of time information has to be kept, but in most cases Isomass Ltd will use its discretion to ensure that this information will not be kept beyond our normal business requirements
- We aim not to ask irrelevant or unnecessary questions and the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure
Legal Basis for Processing
We use a combination of legitimate interest and gathering consent to process personal data, depending on the situation. We are a specialist manufacturer, supplying products and services aimed at builder's merchants, general builders, developers, carpenters, plasterers, and other specialist trades involved in the construction of residential properties.
We have an active customer base and provide our products and services to our customers and prospective customers. Personal data is processed in a way that you might reasonably expect and therefore has minimal impact on your privacy.
If you are an individual or run a business as a sole trader or a partnership that is not related to the building and construction industry and haven't previously entered into dialog/negotiation with us, we will ask for your consent to process your data.
Categories of Personal Data
In the course of negotiating and doing business with customers we may collect any combination of the following categories of personal data:
- Name, job title and/or trade
- Contact details, including email address, postal address, social network handle and telephone numbers
- Location, including additional addresses and GPS coordinates
- Communication, including telephone recordings, voice mail, email
- Transactional, including purchases from Isomass Ltd, credit information if the business is a sole trader or partnership
How We Use Your Personal Data
We will use the information you provide for the following purposes:
- Internal record keeping: We may use a system to record our customers' names and contact details, along with dates of orders and brief descriptions of when our team have corresponded, met or talked to our customers. Also delivery addresses, names and contact details necessary to deliver our goods to your site or supplied by customers as referees when opening a credit account
- Business correspondence: From time to time we get in touch with our customers via post, email or phone; this includes sending invoices, arranging meetings, keeping customers updated with their orders, catalogue requests, invitations to events, sending gifts, account management, opening times over holidays, unplanned closures (e.g. due to poor weather conditions), changes to our terms and conditions, or prices
- Delivery to site: Occasionally we may also use a courier or delivery companies to get our goods to site, or goods will need to be delivered direct by the manufacturer or our supplier; these are third parties working on our behalf
- Customer feedback and market research: We may ask customers to provide feedback about their recent experience by email and may also contact customers for market research purposes by email, post or phone
- Customer testimonials: Where customers are providing testimonials about the service they've received from Isomass Ltd, they will be asked to sign an agreement giving us permission to use their testimonial with their name, company name and position
Website Analytics
We use privacy-friendly website analytics provided by Plausible.io to understand how visitors use our website and to improve our services.
- This analytics service is completely anonymous and does not use cookies or collect any personal information
- No personal data is stored or tracked across websites or devices
- The service is hosted in the European Union and all data remains within the EU
- This means no cookie banners or additional consent is required for website analytics
- The analytics help us understand which pages are most useful to visitors and how we can improve our website
Third Party Data Processors
When considering other organizations (processors) that may be involved in the processing of your data, we have sought assurances from other processors, where they are used:
- LCN.com Ltd: Our website is hosted by this company; their privacy policy is available at https://www.lcn.com/privacy
- Couriers and delivery companies: We use courier and delivery companies including https://www.faganwhalley.co.uk/privacy-policy/ and https://www.parcelforce.com/privacy
- Data suppliers: We may buy contact lists from reputable providers that only supply business details that have been checked for quality and against the Telephone Preference Service and Corporate Telephone Preference Service
We do not pass or sell personal data to any person or company that is not acting on our behalf.
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to object: You have the right to object to Isomass Ltd processing your personal data
- Right to know: You have the right to know how we process your data
- Right to access: You have the right to access your personal data and any supplementary information
- Right to rectification: You have the right to tell us if your information is incorrect or incomplete
- Right to be forgotten: You can request the deletion of all your personal data when there is no compelling reason for us to continue to process it
- Right to restrict processing: You have the right to request that we restrict processing of your personal data
- Right to data portability: You have the right to request your personal data to reuse it for your own use across different services
Contact Information for Data Requests
If you would like to make a request concerning your personal data, please contact us:
- Email: enquiries@Isomass.co.uk
- Post: GDPR Compliance, Isomass Ltd, Units 10 & 11 Avenue Business Park, Off Brockley Rd, Elsworth, CB23 4EY
- Phone: 0845 838 3399 between 8am and 5pm, Monday – Friday
Inaccuracies or Errors
The descriptions, pictures and other representations of products on this site may contain inaccuracies and errors.
- Isomass does not make any warranty or representation with respect to the accuracy or completeness of any such information
